Frequently Asked Questions

What is the first session like?

Our first session is a gentle "getting to know you" time. We'll talk about your history, what brings you in now, and what you hope to feel differently in the future. We won't dive into deep trauma work right away; our first priority is making sure you feel safe and grounded in the room with me.

How long and how frequent are sessions?

Our initial session will last for one hour and subsequent sessions will be 50 minutes. While most patients engage in weekly therapy, frequency will be determined between you and your therapist. Because trauma healing is deeply personal, there is no set timeline. Some clients find relief in a few months, while others prefer long-term support as they navigate major life transitions.

What happens if my therapist and I aren't a good fit?

We all understand the importance of a good relationship. We want you to feel comfortable with your therapist — that they listen to you, are easy to talk to, trustworthy, and competent. If you feel you may be better suited for another therapist, simply tell your current one how you feel. This information is not taken personally, and your therapist will help you find someone that is a better fit for you.

How does Art Therapy work if I'm not "good" at art?

You don't need a single ounce of artistic talent! Art therapy is about the process, not the product. We use materials like paint, clay, or markers to express feelings that are hard to put into words. It's about "externalizing" what's inside you, not making a masterpiece.

Can I do EMDR or Somatic Experiencing virtually?

Yes! Both modalities are very effective via telehealth. For EMDR, we use specialized software or "butterfly taps" for bilateral stimulation. For Somatic Experiencing, we focus on your body's sensations and your immediate environment to help you stay grounded, even through a screen.

What is the therapy process for children?

For children 12 and under, the therapy process begins with a parent-only session. This allows the therapist to gather background information, answer any questions, and gain a deeper understanding of your child's needs. The second session is an intake session with the child and therapist. Parents are welcome to join for the first 10 minutes or stay for the full session — whatever feels most comfortable for the child. Ongoing sessions after that are typically one-on-one between the child and therapist.

How do I pay for therapy?

I accept debit, credit, and FSA/HSA cards for payment. Receipts are provided. As we'll discuss during your first visit, there is a fee for missed appointments unless you have provided us with 24 hours notice.

What are the fees?

Do you accept insurance?

I am considered an out-of-network provider. I want to focus on therapy, rather than hanging out on hold trying to process claims. If you have a PPO, you likely have out-of-network benefits. I can provide a monthly statement that you can submit to your insurance company. I recommend using an app like Reimbursify to submit the superbill for easy reimbursement.

Can I submit to my insurance, even though you are out-of-network?

If you intend to submit a receipt or superbill for reimbursement, I recommend calling your insurance company beforehand and asking:

1. What are the amounts covered for the initial intake session (CPT code 90791) and for subsequent therapy sessions (CPT code 90837 for individual therapy or CPT code 90847 for couples/family therapy)?
2. Do I have a deductible I need to meet before my insurance starts to cover payment? If so, how much of the deductible do I still have to meet for this year?
3. Is pre-certification or pre-authorization required?

No Surprise Act | Good Faith Estimate

Under the No Surprise Act, out-of-network providers are required to give clients who don't have insurance or who are not using insurance, an estimate of the bill for medical items and services. Lifted Willow will provide you with a written Good Faith Estimate before your first session. For questions or more information, visit www.cms.gov/nosurprises.